Refund policy
At Nutrition Coach USA, we value your trust above all else. We understand that choosing the right nutritional supplements is an important step in your wellness journey. That is why we offer a transparent and customer-friendly refund policy to ensure you shop with absolute confidence.
Our 30-Day Satisfaction Guarantee: We stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility To ensure fairness and health safety, we accept returns under the following conditions:
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Return requests must be made within 30 days of the delivery date.
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Items should be in their original packaging.
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For health and hygiene reasons, supplements must be unopened with the original safety seal intact to be eligible for a full refund.
2. Damaged or Incorrect Orders Your experience matters to us. If your order arrives damaged during transit or if you receive the wrong product, please contact us immediately. In such cases, we will provide a pre-paid return label and send a replacement at no cost to you, or issue a 100% refund.
3. Simple 3-Step Return Process
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Contact Us: Email our support team at nutritioncoachtr24@gmail.com with your order number.
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Receive Instructions: Our team will provide you with a return authorization and the specific warehouse address.
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Ship It Back: Securely pack the item and send it back to us.
4. Fast Refunds Once we receive and inspect your return, we will process your refund within 3-5 business days. The credit will be automatically applied to your original method of payment (PayPal, Stripe, or Credit Card).